Electrical emergencies and outages
132 004

If you've lost power or want to report fallen powerlines

General enquiries
1300 137 008

For general enquiries, call from Monday to Friday, 9am-5pm

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Home Safety

Electricity helps us to enjoy our lives every day. Here are some ways to keep your home safe and the people around you protected.

  • Keep filters clean on all appliances
  • Always keep electricity and water separate
  • Never leave hot appliances unattended
  • Replace frayed or damaged electrical cords
  • Never overload power boards with more appliances than the number of power points
  • Use reputable appliance brands that are approved for sale in Australia
  • Always use a licensed electrical contractor

Electricity powers everything from lights to gadgets. But it can also be dangerous if we're not careful. From power outlets to switches, it's important to know how to stay safe. Make your home a safe place, and know the risks so you can keep you and your family out of harm's way.

Call us on 132 004 if you observe these warning signs:

  • You get tingles from taps or metal fittings
  • Appliances or power tools give electric shocks
  • Lights vary in brightness
  • If there's excessive noise or sparking from switches or power points
  • If electrical appliances are working slowly
  • If you're concerned about the earth wire of your home, including: if your earth wire is disturbed or you notice a broken or damaged bare copper wire or green insulated wire around your house

When do I call an electrician?

  • If power points or light fittings are damaged
  • If fuses constantly blow or circuit breakers trip
 

Safety during a power outage

Protect against power surges

As we continue to restore the network following storm damage, your power may temporarily be interrupted as we conduct emergency switching, which can cause power surges.

In some cases, power surges can cause damage to equipment and appliances. Many appliances will have in-built surge protection. If not, you can purchase surge protectors, power boards with surge protection or simply turn your appliances off and unplug them when they are not in use.

Using a generator?

Never try to power your home by plugging the generator into a wall outlet, a practice known as backfeeding. This is a dangerous practice that creates a risk to workers and the community.

Backfeeding can happen when a generator is connected to your home wiring system without disconnecting from the TasNetworks Distribution Network. Feeding power back into the electricity grid during an outage will energise the transformer supplying your dwelling creating significant risks for TasNetworks crews and the community.

For a generator to be connected to an installation, work must be completed by a licensed electrical contractor in accordance with Australian Standards and legislative requirements.

Before using any generator always read and follow manufacturer’s instructions.