Electrical emergencies and outages
132 004

If you've lost power or want to report fallen powerlines

General enquiries
1300 137 008

For general enquiries, call from Monday to Friday, 9am-5pm

More contact numbers
Unexpected error

An unexpected error has occurred. Please re-enter the information submitted or call us on 1300 137 008.

Find out more 

Life-support customers

We understand a continuous power supply is very important to you as a life support customer. However, we’re unable to guarantee supply of electricity 100% of the time. Are you prepared in the event of a power outage?
 

Create your power outage plan

Even if you have notified your energy provider that you’re a Life Support customer, you still need to plan. It’s not always possible for emergency and essential services to help every person or household immediately. Your plan can help you through the power outage while our crews work hard to get the power back on.

Check

the ‘Power Outage Checklist’– it’s the first step to completing your Plan.

Plan

ahead with your support people by completing your ‘Power Outage Plan’ and share it with those who you’ll rely on for support in your community.

Do

So when the power goes out, you’ll all know what to do.

Planned power outages

If we need to interrupt your power to undertake planned maintenance or construction, we'll give you at least 4 business days’ written notice so you can make alternative arrangements.

View current power outages 

Unplanned power outages

In the case of an unplanned power outage, please call us on 132 004. When your call is answered, let us know you're a life support customer. We'll endeavour to have your power restored as soon as we can. There may be reasons beyond our control (such as vehicle accidents or extreme weather) that can affect the power supply to your area for an extended period of time.
 

Life Support FAQs

  • What is a Life Support Action Plan?

    In case of a power outage, you should have a Life Support Action Plan to minimise the impact on your health. Ensuring you have a plan of action in place will help you make timely decisions about your life support requirements when planned or unplanned power outages occur. When developing your Life Support Action Plan, it is important for you to consider appropriate options with your doctor or life support equipment supplier.

    Learn more about Life Support Actions Plans
  • Do I get a discount on my bill for being a life support customer?
    The life support concession is a daily discount on your electricity bill for customers who use approved life support equipment or live with someone who does. This concession can only be claimed once for your primary place of residence, however, if you have more than one life support device you may be able to claim the discount for each eligible device. The daily discount depends on the machine used. For the current daily discount rates, please contact your electricity retailer. 

    To apply for this concession you will need to complete this Life Support Concession Application Form (PDF) and send it to your electricity retailer. This form is also available from your electricity retailer and Service Tasmania.

  • Does being a life support customer guarantee me priority restoration in the event of a power outage?

    While we prioritise life support customers as much as possible, being a life support customer does not guarantee uninterrupted power supply or prioritised restoration in all instances. During storms, restoration works are scheduled in order of priority:

    • Safety first: for our crew and the public
    • Essential services: restore power to public safety facilities where possible, such as hospitals, nursing homes, police stations and fire stations
    • Extent of the damage: number of customers affected
    • After storms, power is restored in a sequential manner. Faults closest to the source of power (usually a substation) must be fixed first.
  • What happens if the power goes out unexpectedly while I am sleeping?

    We understand a continuous power supply is very important to you as a life support customer, however we’re unable to guarantee supply of electricity 100% of the time. You should discuss suitable plans of action in the event of a power outage with your health care provider and consider installing an uninterruptible power supply device, such as battery back-up. Contact an electrician for information about this.

  • How can I maintain power supply to my life support equipment during an outage?

    There are a number of ways you can ensure a supply of power to your life support equipment and other essential appliances during an outage. These include:

    • There are a range of rechargeable portable batteries that can be used with life support equipment. These batteries can be used wherever mains power is not available and can provide a handy back-up during unexpected power outages. Talk to your equipment provider to find out what options are available.
    • Consider installing an uninterruptible power supply device, such as a hard wired battery storage system. Battery storage systems help to ensure a steady and constant power supply within your premises and can provide the necessary backup power supply to run some or all of your household appliances during an outage.
    • You could also consider using a portable diesel or petrol generator which can be used to provide power supply to domestic appliances during an outage. Portable generators should only be used according to the manufacturer’s instructions as misuse can be dangerous.

    In all instances you should contact an electrician and/or your equipment manufacturer to discuss the most suitable options for your needs.

More FAQs

Click below for more power outage Frequently Asked Questions. There are more FAQs on planned and unplanned outages.