Electrical emergencies and outages

If you've lost power or want to report fallen powerlines

General enquiries

For general enquiries, call from Monday to Friday, 9am-5pm

Unexpected error

An unexpected error has occurred. Please re-enter the information submitted or call us on 1300 137 008.

New electricity connections

Do you want to arrange a new power connection? Here’s some information to help you get switched on to the electricity network.

We understand electricity connections can be varied and complex. You may need the assistance of your electrician to determine which connection type is best for you. Your electrician can also submit a connections application on your behalf. We’re responsible for connecting your property to the network and your energy retailer is responsible for installing your meter.

A connection application should be submitted to TasNetworks prior to any work commencing onsite to avoid unnecessary rework or additional costs.

Do you need a basic or negotiated connection?

  • Basic connections

    Apply for this if you’re arranging a new connection or connecting temporary supply to a building site that:

    • Will be less than 100 amps per phase, and/or
    • Doesn't require any network changes or alterations
    Read more

    How long will it take to finalise my connection?

    The average time for us to finalise our component of the basic connections process is approximately 4-6 weeks. In addition to the work we undertake, your energy retailer will arrange for the meter installation and final connection.

    How much will my connection or alteration cost?

    We offer 16 types of basic connection services. View our fees and descriptions.

    Will I need to pay a deposit?

    No deposit is required.

    What do I need to know before starting my application? 

    • The distance from our existing electricity supply to your proposed connection (in metres)
    • How much of this distance is on your property, public roads or neighbouring properties (in metres)
    • How much of this distance is underground or overhead (in metres)
    • The pole identification number you connect to or propose to connect to 
    • Will the line be crossing a neighbour’s property? If yes, are they likely to grant an easement? Have you discussed the easement with your neighbour?
    • Total proposed connection demand (in amps)
    • Existing demand (for existing connections) (in amps)
    • Number of phases (1, 2 or 3)
    • Estimated annual consumption
    • Maximum motor starting load (in amps)
    • Total air-conditioning/heat pump loading, input load only (in kW)
    • Site sketch and demand assessment

    When do I need Council approval?

    If you intend to connect your underground consumer mains up a TasNetworks pole, and your mains will cross council land, you will need council approval prior to submitting your connection application.

    The Councils below have formally notified TasNetworks that they will not allow private underground consumer mains to cross their road reserve/nature strip. TasNetworks cannot guarantee that other councils will allow these connections*.

    • Hobart City Council
    • Clarence City Council
    • Kingborough Council
    • Glenorchy City Council
    • Meander Valley Council
    • Launceston City Council
    • West Tamar Council
    • Dorset Council

    *This list is current at the time of publishing.

    If Council approval is not provided, TasNetworks will provide alternate connection options.

  • Negotiated connections

    Apply for this for if you’re connecting a new supply or temporary/builder's supply and your connection will be over 100 amps or requires network changes. A negotiated connection is required when none of our standard basic connection types are suitable and we’ll need to investigate further to determine the work required to complete your connection.

    Read more

    How long will it take to get connected?

    The average time for us to finalise our component of the negotiated connections process is approximately 4-6 months. In addition to the work we undertake, your energy retailer may need to arrange for the meter installation and final connection.

    How much will my connection or alteration cost?

    You’ll be provided with a quote (called a letter of offer) after we’ve completed our network assessment and design.

    Will I need to pay a deposit?

    Yes. In most cases payment of the estimated design costs will be required after we process your application. The design costs will be estimated based on the work required to provide you with a connection offer. For large (over 100 amps) or complex projects you may be asked to pay a non-refundable assessment fee of at least $2,603.24 (incl. GST) depending on the request.

    Please note: The estimated design costs are deducted from your contribution within our letter of offer. If you don’t proceed with the offer the design costs and/or application fee won’t be refunded (unless there are unused funds). Any additional costs associated with preparing your connection offer will be invoiced to you.

     What do I need to know before starting my connection application? 

    • The distance from our existing electricity supply to your proposed connection (in metres)
    • How much of this distance is on your property, public roads or neighbouring properties (in metres)
    • How much of this distance is underground or overhead (in metres)
    • The pole identification number you connect to or propose to connect to
    • Will the line be crossing a neighbour’s property? If yes, are they likely to grant an easement?
    • Have you discussed the easement with your neighbour?
    • Total proposed connection demand (in amps)
    • Existing demand (for existing connections) (in amps)
    • Number of phases (1, 2 or 3)
    • Estimated annual consumption
    • Maximum motor starting load (in amps)
    • Total air-conditioning/heat pump loading, input load only (in kW)
    • Site sketch and demand assessment

Ready? Let's go

Complete your connections application online via our portal. If you live on King or Flinders Island, contact Hydro Tasmania to arrange your connection.

Need help?

Have any question about the connections process? Let us know

Contracts, policies and applications