Alter an existing connection
Do you need to relocate or increase the power supply to your existing connection? We offer a range of alteration and upgrade options to the electricity network.
We understand making changes to your power supply can be varied and complex. You may need the assistance of an electrician to determine which connection type is best for you. Your electrician can also submit a Connections Application on your behalf. Please note, we’re responsible for connecting your property to the network and your energy retailer is responsible for installing your meter.
Do you need a basic or negotiated alteration?
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Basic alterations
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Apply for this for if you’re upgrading or replacing your existing connection that:
- Will be less than 100 amps per phase, and/or
- Doesn't require any network changes/alterations
How long will it take to alter my current connection?
The average timeframe for us to finalise our component of the connections process is about 4-6 weeks. In addition to the work we undertake, your energy retailer will arrange for the meter installation and final connection.
How much will my connection or alteration cost?
View a list of our basic alteration fees.
Will I need to pay a deposit?
No deposit is required.
What information do I need to know before starting my application?
- The distance from our existing electricity supply to your proposed connection (in metres)
- How much of this distance is on your property, public roads or neighbouring properties (in metres)
- How much of this distance is underground or overhead (in metres)
- The pole identification number you connect to or propose to connect to
- Will the line be crossing a neighbour’s property? If yes, are they likely to grant an easement? Have you discussed the easement with your neighbour?
- Total proposed connection demand (in amps)
- Existing demand (for existing connections) (in amps)
- Number of phases (1, 2 or 3)
- Estimated annual consumption
- Maximum motor starting load (in amps)
- Total air-conditioning/heat pump loading, input load only (in kW)
- Site sketch and demand assessment
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Negotiated alterations
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Apply for this for if you’re upgrading or replacing your existing connection and your connection will be over 100 amps or requires network changes in order to support your altered power supply. All negotiated alterations need further investigation by us to determine the work required to complete your alteration.
How long will it take to alter my current connection?
The average timeframe for us to finalise our component of the negotiated connections process is about 4-6 months. In addition to the work we undertake, your energy retailer will arrange for the meter installation and final connection.
How much will my connection/alteration cost?
You’ll be provided with a quote (called a letter of offer) after we’ve completed our investigation.
Will I need to pay a deposit?
Yes. In most cases payment of the estimated design costs will be required after we process your application. The design costs will be estimated based on the work required to provide you with a connection offer. For large (over 100 amps) or complex projects you may be asked to pay a non-refundable assessment fee of at least $2,603.24 (incl. GST) depending on the request.
Please note: The estimated design costs are deducted from your contribution within our letter of offer. If you don’t proceed with the offer the design costs and/or application fee won’t be refunded (unless there are unused funds). Any additional costs associated with preparing your connection offer will be invoiced to you.What information do I need to know before starting my connection application?
- The distance from our existing electricity supply to your proposed connection (in metres)
- How much of this distance is on your property, public roads or neighbouring properties (in metres)
- How much of this distance is underground or overhead (in metres)
- The pole identification number you connect to or propose to connect to
- Will the line be crossing a neighbour’s property? If yes, are they likely to grant an easement? Have you discussed the easement with your neighbour?
- Total proposed connection demand (in amps)
- Existing demand (for existing connections) (in amps)
- Number of phases (1, 2 or 3)
- Estimated annual consumption
- Maximum motor starting load (in amps)
- Total air-conditioning/heat pump loading, input load only (in kW)
- Site sketch and demand assessment
Contracts, policies and applications
